According to Adobe Analytics, Amazon’s Prime Day shoppers spent more than $14 billion over the two-day event ($7.2 billion the first day and $7 billion the second). While Black Friday has become more of a season all its own than a single sales day, looking at one-day spend between the two events shows Prime Day […]
Analyzing Prime Day Returns to Fix Issues Before Black Friday Read More »
With their high value and easily breakable nature, electronics present a special challenge when it comes to processing returns. While no returned item is exactly welcome, it’s especially crucial to maintain resale value of phones, tablets, computers and more to reduce losses and recover revenue. One thing electronics returns have in common with other products,
Electronics Returns: How to Handle Fragile and High-Value Items Read More »
As we leave Prime Day behind and look ahead to Black Friday, optimizing your returns management process is one of the important steps you can take to reduce peak season chaos. A smooth returns process is crucial for customer satisfaction and for maintaining operational efficiency. But there are a lot of potential problem spots in
6 Common Mistakes in Returns Management and How to Avoid Them Read More »
Reverse logistics plays a critical role in the circular economy, receiving returned products from end customers and performing the dispositioning duties to get those products back into circulation or to final disposal. Keeping as many of them out of landfills as possible is top of mind for retailers, as both government regulations and customer demands
Turning Returns into Revenue: The Role of Reverse Logistics in the Circular Economy Read More »
The push toward circular commerce is getting stronger in recent years due to several forces including stronger environmental regulations and consumer demand for sustainable products. Traditional manufacturing processes tended to create a lot of waste, and were often focused on making products as cheaply as possible. Many of those products were destined for the landfill
The Mechanics of Circular Commerce: Resale, Recycling, Reconditioning and Modular Design Read More »
This year’s Prime Day netted Amazon a 136% surge in sales compared to its 2024 baseline. Prime Day shoppers spent $14.2 billion during the two-day event. With the average retail return rate sitting at around 16%, that sales boom can quickly turn into a nightmare for Amazon sellers caught unprepared. And while this year’s Prime
From Chaos to Control: Efficiently Managing Returns Post-Prime Day Read More »
We’ve said it before and we’ll say it again: brands and sellers have higher expectations than ever for their shipping partners. Just being able to move products, track returns and determine condition for disposition isn’t enough anymore. Your 3PL clients want you to handle more (if not all) of their returns processing activities for them.
Automate Your 3PL Shop Floor to Improve Value Added Services Read More »
Whether you’re just considering adding returns management to your 3PL service menu or you’ve been handling returns for your customers and it’s getting a bit out of hand, optimizing your returns desk is a crucial step. You don’t want to be stuck with a pile of products in the corner of your warehouse, waiting for
What Does an Optimized 3PL Returns Desk Look Like? Read More »
In our previous post about returns management, we illustrated what an optimized returns desk and process looks like. In an ideal world, all of those returned products would go right back into inventory, ready to ship to a new customer. But of course, that’s not how it actually goes. Returns arrive at your warehouse in
How Much Value Will Octolan’s Intelligent Liquidation Feature Recover from Your Returns? Read More »
It’s a tricky problem for any merchant selling on Amazon: if you’re using fulfilled-by-Amazon (FBA), the retail giant puts its own labels over the UPC on your products. That’s fine when products go out to customers – but when an item gets returned to you, that Amazon label is meaningless to your own scanning/returns management
Navigating the Dark Side of Amazon FBA: Returns Read More »
