Warehouse-floor returns processing
Returns Desk gives 3PLs and DTC brands the grading standard, fraud documentation, and warehouse-floor processing platform they have been missing. Operational in hours, not months.
The gap your portal does not fill
Your Loop Returns or AfterShip portal solved the customer experience. The buyer gets a label, tracks the return, and sees a status update. That part works.
What the portal does not solve is what happens after the box hits your warehouse floor. Who grades the item? How is the condition documented? How is fraud flagged and the claim built? How does a disposition decision get made consistently across every shift, every SKU, every return?
Most operations answer those questions with tribal knowledge and a spreadsheet. Returns Desk replaces that with a scanner-based guided workflow that makes every receiving decision consistent, documented, and defensible.
See the PlatformWho grades it? Where is the photo? Is that serial number right? Was this box empty? Who decided it goes back to stock?
This is where Returns Desk lives.
How it works
Every return follows the same guided workflow. No keyboard entry, no judgment calls left to whoever is standing at the dock.
Your team scans each return at the dock with any 2D scanner or mobile device. The workflow guides them through grading.
Every return is photographed at the point of inspection. That is your fraud documentation and condition audit trail.
Item taxonomy leads your team through an interactive evaluation, so grading is consistent across every shift and SKU.
Configured rules route each item automatically: back to stock, B-stock, liquidation, recycle, or quarantine for fraud review.
Flagged fraud generates a PDF with images, inspection details, and chain of custody, ready to submit for claim recovery.
Who we help
Turn returns into a profitable service line. Per-client billing automation, brand-facing dashboards, and a grading standard your whole floor follows. One-month ROI potential.
3PL SolutionsYou run your own warehouse and your portal stops at the label. Returns Desk handles grading, fraud capture, and disposition after the box arrives. Month-to-month.
DTC Brand SolutionsEDI connectivity, API automation, and Amazon returns processing from a team with 25+ years of supply chain experience per member. We say yes where other vendors say no.
Supplier SolutionsProof, not projection
The Returns Desk Platform has been a game-changer for us. The team at Octolan created a disruptive returns solution that makes our team more efficient and helps us win new business.
Jesse Mason, Co-Founder, Owen Allen Solutions
$200K additional revenue. $150K fraud recovered. One client. First 90 days on Returns Desk. No form required to read the whole story.
Read the full case studyThe software
Cloud-based returns processing with scanner-based receiving, integrated image capture, guided item taxonomy, automated billing reports, and real-time dashboards for your clients. We set it up for you. No IT staff required.
Explore the Platform Amazon sellersConnect FNSKUs and LPNs with physical receipts to fight fraudulent returns and wardrobing. Automated FBA and FBM return data download, return authorizations, and inventory sync, straight from the Amazon Seller Central App Store.
See the Amazon AppWorks alongside what you already run:
Beyond the warehouse floor
Returns Desk is built by Octolan Technology, a team with more than 25 years of EDI and supply chain automation experience per member, serving everyone from startups to the Fortune 500.
From the blog
The five fraud patterns that show up in almost every returns operation, and the documentation that turns them into recovered dollars.
Read the articleA return can cost up to 66% of the item's original price to process. Here is where the money goes and how much of it is recoverable.
Read the articleGet started
No hardware. No implementation project. Month-to-month pricing. Sign up and start processing returns the same day.