Octolan Returns

Revenue Generation Through Returns Processing

Cloud-Based Software. We Set It Up For You. No IT Staff Required. Operational in Hours

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Returns Desk Management Software

At Octolan, we specialize in developing powerful software that help 3PLs of all sizes streamline their operations, increase productivity, and boost revenue
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Item Taxonomy

Leverage item taxonomy to lead returns personnel through the process of determining the disposition of an item with an interactive evaluation.

Proof of Condition

Establish proof of condition of the packaging and item(s) with a fully integrated image capture system.


Take it on the road! Fully mobile and cloud-based solution allows for third parties such as couriers, logistics providers and independent delivery teams to accept returns on your behalf.

Returns Processing

Increase Confidence and Reduce Processing Time


Fully-Guided Workflow

Do more with less people by enabling a fully guided receipt workflow that saves time, labor and money

Scanner-Based Feature

Keep hands off keyboards and turbocharge returns with our 2D scanner-based returns feature

Return detail report

Return Item Audit Detail

Return item audit details for your customers, differentiating your service from commodity-focused consolidators

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"The Octolan Technology Returns Management Platform has been a game-changer for us. The team at Octolan created a disruptive returns solution that makes our team more efficient and helps us win new business with our 3PL customers. In addition to the new business opportunities, we’re finding huge benefits in the turn-around time getting good, returned inventory back into stock as well as identifying B-stock goods that can be repackaged and sold. Our customers love the visibility!"

Customer Value-Add Transparency

Close New Clients by Giving Them Peace of Mind

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Customer-Facing Dashboard

Customer-facing dashboards and reporting that gives them visibility into their returns

Customer Reports

Give customers real-time access to see their returns items and status

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Automated Billing Reports

Get paid faster with less questions by letting customers see exactly how they are billed

Frequently Asked Questions

  • Custom rules-based return policies
  • Scanner based receiving process
  • Image capture and full return audit history
  • Built in integration with Amazon
  • Dashboard and return analytics/reporting
  • Inventory level tracking by location and disposition type
  • Multiple location support
  • Two phase return process supported
  • Integrated UPC service lookup
  • Standalone or integrated modes supported
  • Guided Onboarding
  • Photo Documentation - while not technically an addon using photos can affect your monthly total
  • Amazon Connectivity - Currently included in the product offering.
  • WMS Connectivity - Octolan returns can be integrated into your WMS to extend functionality. Typically, that includes pulling item master information as well as updating of the inventory levels.
  • Additional Return lines - Additional buckets of return lines can be purchased. These are good for a year from the date of purchase.

The contract with Octolan is a per month contract, starting from the day of signup, and can be canceled at any time.

Octolan accepts payment via credit card (Visa, American Express, and Mastercard) using Stripe. 

Cancelation can be done at any time and will take effect after the current period has ended.

For a standalone use case you can be up and running and processing returns in a matter of hours. More complex returns processing scenarios and integrations can extend the implementation, but we will work closely with you to get up and running in short order.

Octolan offers support during the business hours of 8:00 to 6:00 CST.  Simply send an email to support@octolan-tech.com to start a support ticket.

There is an onboarding guide integrated into the software to guide you through the onboarding process.

We will gladly work with you on any additional questions or training you may need.  Send an email to support@octolan-tech.com

Contact us at info@octolan-tech.com and we will set up a time to discuss further and or give a demo of the solution.

Free trials are not currently offered at this time but may be added in the future.

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