Supply Chain
Optimization Without Increasing Headcount

The Returns Desk team has collaborated on solutions for the past 25 years.  With a foundation in EDI and supply chain automation, the team has cut their teeth on the tough problems facing  manufacturers, distributors, 3PLs and retailers alike.  With experience in small businesses with revenues in the $5 million range to Fortune 500 companies, our team has a breadth of experience which we rely on as we target the problems facing the industry. 

In 2021, we identified a gap in the technology available to help companies process returned products.  We partnered with a local 3PL in the Minneapolis area to build a proof of concept that immediately proved to provide a high level of efficiency.  The initial solution had fantastic success, but we learned that the technology was only part of the solution.  Collaboration with industry leaders and 3PL organizations, we rearchitected what was a bespoke solution and added depth of features and scalable infrastructure.  While our solution has industry-leading technology, it’s the process we integrate into the solution that provides the ability to adapt and execute at scale. 

Our CEO, Ian Redlin, became a highly trusted executive in B2B supply chain automation, having built an EDI and business process automation company that tackled the hardest scenarios.  Surrounded by highly competent team members, his previous company, EDIAdmin, was acquired by a partner and competitor.  In the years following, Ian dedicated his time to broaden his focus and begin to look for patterns in the supply chain that caused common headaches for enterprises in the space.