According to Statista, 87% of consumers in the U.S. look for free returns when they’re shopping online – and Shopify reports that 78% of consumers are less likely to shop with a retailer again after a bad return experience. Many (or even most) businesses see returns as a major expense and headache. But with customers […]
How Offering Returns Means Stickier Customers for Retailers Read More »
The 2023 Consumer Returns in the Retail Industry report (created by the National Retail Federation and Appriss Retail) uncovered some disturbing numbers when it comes to retail returns – and return fraud. Total retail returns added up to $743 billion in 2023, accounting for 14.5% of all sales. Of those returns, 13.7% (amounting to more
Best Practices for Preventing Returns Fraud and Protecting Your 3PL Read More »
With proper management, returns can become a significant source of revenue for your 3PL business. But if you’re stuck handling returns with manual processes, it can instead turn into a huge time and money waster. Automating your returns process cuts down on employee time (and frustration), improves visibility, and can salvage your retail partner’s customer
The Biggest Benefits of Automating the Returns Process Read More »
The National Retail Federation’s 2023 Consumer Returns in the Retail Industry report found that, out of over $5 trillion in total U.S. retail sales in 2023, more than 14% (worth more than $743 billion) were returned. In a perfect world, every product would come back in pristine condition with all of its original packaging, ready
3PL Best Practices for Liquidating Returns – Without Adding to Landfills Read More »
In our last post, we discussed the reasons your 3PL should add returns management if you’re not already offering that service to your clients. From adding a new revenue stream to improving your client relationships, handling the returns process offers several benefits to your organization. But processing returns, especially for multiple clients with large product
Why Your 3PL Needs a Returns Management System Read More »
In a previous post, we discussed the top challenges merchants face when handling returns. Those include lack of infrastructure, inadequate tracking capability and a struggle to maintain a positive customer experience throughout the return process. As a 3PL, taking over your clients’ returns management solves all of those issues for them. But should you? Many
Why Your 3PL Should Include Returns Management Read More »
Out of every 100 eCommerce products sold, around 20-30 get returned, on average. Managing those returns efficiently – receiving, storing, inspecting, re-stocking or disposing – is a complex process. Especially if you have a large product line or deal with commonly-returned items like clothing and accessories. A good returns management system can reduce that complexity
The Impressive ROI of a Returns Management System Read More »
According to the National Retail Federation, retailers lost $816 billion in sales due to returns in 2022. With more people shopping online than ever (27% of the global population and 70% of the U.S. population), many of those returns come from ecommerce. And since Amazon is the reigning king of ecommerce platforms, effectively navigating their
Why a 3PL Is the Best Solution to Amazon Return Challenges Read More »
In a 2022 survey, Invesp found that 79% of consumers want free return shipping from retailers, and 67% look at the returns policy before making a purchase in the first place. The issue, of course, is that returns are expensive for retailers and ecommerce companies – both in the cost of shipping back to the
How to Solve the Biggest Returns Management Challenges Read More »
Peak season is upon us, bringing both the joy of a sales surge and the headache of fulfillment chaos. And if you’re a busy 3PL who’s been around the holiday sales block a time or two, you know the craziness doesn’t end on New Year’s Day. You still have post-holiday returns season to look forward
Avoiding the Pitfalls of Peak Season Returns Read More »
