Returns Management - Returns Management Solutions

Electronics Returns: How to Handle Fragile and High-Value Items

With their high value and easily breakable nature, electronics present a special challenge when it comes to processing returns. While no returned item is exactly welcome, it’s especially crucial to maintain resale value of phones, tablets, computers and more to reduce losses and recover revenue. One thing electronics returns have in common with other products, […]

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6 Common Mistakes in Returns Management and How to Avoid Them

Returns Management / Ian Redlin

As we leave Prime Day behind and look ahead to Black Friday, optimizing your returns management process is one of the important steps you can take to reduce peak season chaos. A smooth returns process is crucial for customer satisfaction and for maintaining operational efficiency. But there are a lot of potential problem spots in

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Turning Returns into Revenue: The Role of Reverse Logistics in the Circular Economy

Returns Management, Sustainability / Ian Redlin

Reverse logistics plays a critical role in the circular economy, receiving returned products from end customers and performing the dispositioning duties to get those products back into circulation or to final disposal. Keeping as many of them out of landfills as possible is top of mind for retailers, as both government regulations and customer demands

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The Mechanics of Circular Commerce: Resale, Recycling, Reconditioning and Modular Design

Sustainability, Returns Management, Uncategorized / Ian Redlin

The push toward circular commerce is getting stronger in recent years due to several forces including stronger environmental regulations and consumer demand for sustainable products. Traditional manufacturing processes tended to create a lot of waste, and were often focused on making products as cheaply as possible. Many of those products were destined for the landfill

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From Chaos to Control: Efficiently Managing Returns Post-Prime Day

Returns Management, Amazon Returns / Ian Redlin

This year’s Prime Day netted Amazon a 136% surge in sales compared to its 2024 baseline. Prime Day shoppers spent $14.2 billion during the two-day event. With the average retail return rate sitting at around 16%, that sales boom can quickly turn into a nightmare for Amazon sellers caught unprepared. And while this year’s Prime

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What Does an Optimized 3PL Returns Desk Look Like?

Returns Management, 3PLs / Ian Redlin

Whether you’re just considering adding returns management to your 3PL service menu or you’ve been handling returns for your customers and it’s getting a bit out of hand, optimizing your returns desk is a crucial step. You don’t want to be stuck with a pile of products in the corner of your warehouse, waiting for

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How Offering Returns Means Stickier Customers for Retailers

Retailers, Returns Management / Ian Redlin

According to Statista, 87% of consumers in the U.S. look for free returns when they’re shopping online – and Shopify reports that 78% of consumers are less likely to shop with a retailer again after a bad return experience. Many (or even most) businesses see returns as a major expense and headache. But with customers

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Why Your 3PL Needs a Returns Management System

3PLs, Returns Management / Ian Redlin

In our last post, we discussed the reasons your 3PL should add returns management if you’re not already offering that service to your clients. From adding a new revenue stream to improving your client relationships, handling the returns process offers several benefits to your organization. But processing returns, especially for multiple clients with large product

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Why Your 3PL Should Include Returns Management

3PLs, Returns Management / Ian Redlin

In a previous post, we discussed the top challenges merchants face when handling returns. Those include lack of infrastructure, inadequate tracking capability and a struggle to maintain a positive customer experience throughout the return process. As a 3PL, taking over your clients’ returns management solves all of those issues for them. But should you? Many

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The Impressive ROI of a Returns Management System

Returns Management / Ian Redlin

Out of every 100 eCommerce products sold, around 20-30 get returned, on average. Managing those returns efficiently – receiving, storing, inspecting, re-stocking or disposing – is a complex process. Especially if you have a large product line or deal with commonly-returned items like clothing and accessories. A good returns management system can reduce that complexity

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