For 3PLs
We partner with 3PLs to drive efficiency, lower the barriers to success, and remove friction from the process. We do not have a WMS. We make your WMS smarter.
The opportunity
Brands are actively shopping for 3PLs that can handle returns properly. Most 3PLs quote it reluctantly, staff it manually, and lose money on it. Returns Desk flips that: a guided, scanner-based workflow your existing team runs, with per-client billing automation that makes every processed return billable and every fraud catch documented.
Powerful cloud software that helps 3PLs of all sizes streamline their operations, increase productivity, and boost revenue. Your clients get visibility. You get retention and a new revenue line.
What you get
A 2D scanner-based workflow that minimizes keyboard usage and leads returns personnel through an interactive evaluation of every item. Consistent dispositions across every shift, every client, every SKU.
Integrated image capture documents packaging and item condition at the point of receipt. When fraud is flagged, Returns Desk generates a claim-ready PDF with images, inspection details, and chain of custody.
Billing reports generated automatically for each brand client, so returns processing becomes a clean, billable service line instead of an untracked cost center.
Brand clients see their own return status in real time, with audit details on every item. Fewer inbound calls and emails, and a service your competitors cannot show in a sales demo.
Full support for EDI 940, 943, 944, 945, and 856, custom API integrations, and order management visibility. We connect to what you already run instead of asking you to replace it.
Handle the ASIN and FNSKU complexity of Amazon returns with our association technology and analytics, so seller clients stop losing money on returns nobody can identify.
3PL results
Just in the last nine months, we've recouped more than $150,000 in fraud cases thanks to a better ability to spot them.
Jesse Mason, Co-Founder, Owen Allen Solutions
Owen Allen Solutions: $200K additional revenue plus $150K in fraud recovered in the first 90 days on Returns Desk.
Read the full case studyQuestions 3PLs ask us
No. Returns Desk works alongside your existing WMS rather than replacing it. It handles the grading, image capture, and disposition workflow at receiving, then hands clean data back to your systems.
Hours, not weeks. Returns Desk is self-provisioning, so a new client's grading rules and billing setup can be configured and running the same day.
None. Returns Desk runs on any 2D barcode scanner, tablet, or mobile device your floor already uses.
Automated billing reports are generated per client based on the returns actually processed, so returns becomes a billable, trackable service line instead of a cost you absorb.
The item is flagged, photographed, and routed to a claim file with images, inspection details, and chain of custody, ready to submit for recovery.
Get started
No hardware. No implementation project. Month-to-month pricing. We set it up for you.