Privacy policy
This policy covers returnsdesk.com, operated by Octolan Technology, Inc. It explains what we collect, why, who we share it with, and the controls you have over it.
Last updated: July 20, 2026
Returns Desk is a product of Octolan Technology, Inc. ("Octolan," "we," "us," or "our"), located at 1000 County Road E W, Suite 250, Shoreview, MN 55126. Octolan Technology, Inc. is the data controller for information collected through returnsdesk.com.
Information you give us. When you submit the Work With Us form, we collect your name, work email, company, phone number (if provided), and whatever you write in the message field. We use this to respond to your inquiry and, if you become a customer or subscriber, to communicate with you about Returns Desk.
Information collected automatically. Like most websites, we automatically log technical information when you visit: IP address, browser and device type, pages viewed, referring page, and time spent on a page. This is collected through cookies and similar technologies described below.
We group cookies and similar technologies into two categories:
When you first visit, a banner asks you to accept or decline the analytics and marketing category. Nothing in that category loads until you accept. You can change your mind at any time.
We do not sell your personal information. We share information with the following categories of service providers, who are only permitted to use it to perform services for us:
We retain information for as long as needed to respond to your inquiry, maintain our customer or prospect records, or comply with legal obligations, whichever is longest, and delete or anonymize it after that.
If you are in the European Economic Area, the UK, or a similar jurisdiction, you have the right to access, correct, delete, restrict, or receive a copy of your personal information, and to object to certain processing. You can also lodge a complaint with your local data protection authority.
If you are a California resident, you have the right to know what personal information we collect, request deletion or correction of it, and opt out of the sale or sharing of personal information. We do not sell personal information, and we do not use cross-context behavioral advertising on this site.
To exercise any of these rights, contact us at info@returnsdesk.com.
Returns Desk is a business-to-business product. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, contact us and we will delete it.
We use reasonable administrative and technical safeguards to protect the information we collect. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
We may update this policy as our practices change. We will update the date at the top of this page when we do. Material changes will be reflected here before they take effect.
Questions about this policy or your information: info@returnsdesk.com, or Octolan Technology, Inc., 1000 County Road E W, Suite 250, Shoreview, MN 55126.