For DTC brands that fulfill in-house
Returns Desk is the warehouse-floor platform that DTC brands with their own fulfillment operations have been missing. Scanner-based grading. Fraud documentation. Automated disposition. No hardware. No long implementation. Month-to-month.
Cost and return rate figures are DTC apparel industry benchmarks, not a projection for any specific operation. The Owen Allen Solutions result is a documented client outcome.
Who this is for
Returns Desk for DTC is built for a specific kind of brand: the one that owns its own fulfillment and is feeling return volume as a real operational cost, not a rounding error.
If that sounds like you, the checklist on the right will read like your own operation.
The gap your portal does not fill
Your Loop Returns or AfterShip portal solved the customer experience. The buyer gets a label, tracks the return, and sees a status update. That part works.
What your portal does not solve is what happens after the box hits your warehouse floor. Who grades the item? How is the condition documented? How is fraud flagged and the claim built? How does a disposition decision get made consistently across every shift, every SKU, every return?
Most brands at your scale are answering those questions with tribal knowledge and a spreadsheet. Returns Desk replaces that with a scanner-based guided workflow that makes every receiving decision consistent, documented, and defensible.
How it works
Your team scans each return at the dock. No keyboard entry. The workflow guides them through grading.
Every return is photographed at the point of inspection. This is your fraud documentation and condition audit trail.
Based on your configured rules, each item is routed automatically: return to stock, B-stock, liquidation, recycle, or quarantine for fraud review.
When fraud is flagged, Returns Desk generates a PDF with images, inspection details, and chain of custody, ready to submit for recovery.
Your ops team sees real-time inventory status on all returns without calling the warehouse.
Proof point
The Returns Desk Platform has been a game-changer for us. The team at Octolan created a disruptive returns solution that makes our team more efficient and helps us win new business.
Jesse Mason, Co-Founder, Owen Allen Solutions
The result: $200,000 in additional revenue. $150,000 in fraud recovered. First 90 days.
Read the full case studyQuestions DTC brands ask us
Yes. Those tools manage the customer-facing experience, not what happens after the box lands in your warehouse. Returns Desk handles grading, fraud documentation, and disposition once the physical item arrives.
Returns Desk is built for brands that process returns in-house. If your 3PL handles receiving, ask them whether they run Returns Desk, since that is who would operate the scanner-based workflow.
Hours. Returns Desk is self-provisioning, so there is no onboarding project or hardware order standing between signup and your first processed return.
Brands doing roughly $10 million to $75 million in revenue with their own warehouse operation and real return volume, not enterprise scale, not pre-revenue.
No. Use whatever 2D scanners, tablets, or mobile devices are already on your floor.
Get started
No hardware. No implementation project. Month-to-month pricing. Sign up and start processing returns the same day.