The Returns Desk Platform
Cloud-based software. We set it up for you. No IT staff required. Operational in hours. Powerful enough for 3PLs of all sizes, simple enough that your floor team runs it on day one.
Processing capabilities
Process returns with the scanners, tablets, or mobile devices already in your warehouse. Minimal keyboard usage, maximum throughput.
A guided evaluation leads returns personnel through determining the disposition of every item. Consistent grading, every shift, every SKU.
Integrated image capture documents packaging and item condition at the point of receipt. The audit trail exists before anyone asks for it.
Configured rules route each item deliberately: return to stock, B-stock, liquidation, recycle, or quarantine for fraud review. No item sits in limbo.
Flagged returns generate a full report with images, inspection details, and chain of custody, exportable as a PDF ready to submit for claim recovery.
Couriers, logistics providers, and delivery teams can accept returns from anywhere. Nothing to install, nothing to maintain.
For your clients
Returns processing is invisible work until something goes wrong. Returns Desk makes it visible in the right way: real-time dashboards, audit detail on every item, and billing reports that turn processed returns into clean invoices.
Clients see the status of their return items without calling your team.
Per-client billing generated automatically, so you invoice faster and get paid faster.
Item-level history that differentiates your operation from every competitor still running returns on a spreadsheet.
Plain terms
Returns Desk is self-provisioning: standalone deployments are operational within hours, and we set it up for you. No hardware kits, no onboarding engagement, no annual lock-in.
The Returns Desk Platform has been a game-changer for us. The team at Octolan created a disruptive returns solution that makes our team more efficient and helps us win new business.
Jesse Mason, Co-Founder, Owen Allen Solutions
Owen Allen Solutions: $200K additional revenue plus $150K in fraud recovered in the first 90 days.
Questions about the platform
Fully cloud-based. We set it up for you, and there is no on-premise software or IT staff required to run it.
It means you do not wait on a vendor implementation team. Your account, grading rules, and users can be configured and live the same day you sign up.
Month-to-month, cancel anytime. No annual lock-in and no hardware purchase tied to the subscription.
Visa, Amex, and Mastercard through Stripe, billed monthly.
Support is available 8 AM to 6 PM CST, with a real team behind it, not just a ticket queue.
Get started
Tell us about your operation and we will show you exactly how the platform fits it.