Case study / Owen Allen Solutions
No form to fill out, no gated PDF. Here is exactly what happened when a 3PL put Returns Desk on its warehouse floor.
The client
Owen Allen Solutions is a third-party logistics provider handling fulfillment and returns for a wide portfolio of brand clients. Like most 3PLs, returns were the part of the operation nobody wanted to own: labor-heavy, inconsistent, and impossible to bill cleanly.
Every brand wanted its returns handled differently. Every shift graded items differently. And when a return looked fraudulent, there was no documentation to do anything about it.
When you extrapolate that process to hundreds of brands and thousands of SKUs, you have to have the right solution to let clients define processes for each one.
Jesse Mason, Co-Founder, Owen Allen Solutions
What changed
Each brand client defines its own returns process inside Returns Desk. The scanner-based workflow then holds every shift to it. No more judgment calls at the dock.
Image capture at receipt plus chain-of-custody documentation turned suspicious returns into claim-ready PDF files. Disputes stopped being coin flips.
Automated per-client billing reports turned a cost center into a service line, and the returns capability itself started winning new business in sales conversations.
The numbers
$200,000 in additional revenue from returns processed as a billable, differentiated service. $150,000 in fraud recovered through documented claims, and the recoveries kept coming after the measurement window closed.
Just in the last nine months, we've recouped more than $150,000 in fraud cases thanks to a better ability to spot them.
Jesse Mason, Co-Founder, Owen Allen Solutions
The Returns Desk Platform has been a game-changer for us. The team at Octolan created a disruptive returns solution that makes our team more efficient and helps us win new business.
Jesse Mason, Co-Founder, Owen Allen Solutions
Your turn
Tell us about your operation. We will show you where the recoverable money is.