For suppliers and manufacturers
In today's environment of supply chain problems, suppliers get squeezed from every direction: retailer requirements, EDI mandates, return volume, and vendors who quote six-month projects for two-week problems. Our answer is different: yes, and this is how.
API & EDI automation
We are a recent entrant to the market, and that is exactly why our technology is modern. But every member of our team brings more than 25 years of individual EDI and supply chain experience. We have seen the edge cases. We have built for them.
From your first trading partner to your millionth monthly transaction, we implement aggressively and configure around your business rules, not the other way around.
Returns processing
The National Retail Federation puts retail returns at more than $800 billion in merchandise every year. Suppliers absorb a bigger share of that than most realize: chargebacks they cannot contest, condition disputes they cannot document, and inventory that vanishes into reverse logistics limbo.
Condition documented photographically at receipt, integrated directly into dispositioning workflows. When a dispute comes, the evidence already exists.
A fully mobile, cloud-based solution that lets couriers, logistics providers, and delivery teams accept returns anywhere, without your infrastructure.
Proper grading routes items to refurbishment and resale instead of landfill. Lower carbon footprint, less waste, and recovered margin from the same box.
Amazon returns automation
Our Amazon Returns App connects your Amazon Seller Central account to Returns Desk, associates FNSKUs and LPNs with physical receipts, and puts image-backed fraud documentation behind every FBA and FBM return.
See the Amazon App →When you extrapolate that process to hundreds of brands and thousands of SKUs, you have to have the right solution to let clients define processes for each one.
Jesse Mason, Co-Founder, Owen Allen Solutions
Questions suppliers ask us
No. Returns Desk adds transaction automation alongside your existing trading partners, supporting EDI 940, 943, 944, 945, and 856, plus custom APIs where EDI is not the right fit.
Weeks, not quarters. Business rules are user-configurable, so most changes do not require a developer.
Yes. Third-party returns acceptance is fully mobile and cloud-based, letting couriers, logistics providers, and delivery teams accept returns anywhere without access to your systems.
Condition is documented photographically at receipt and tied directly into the dispositioning workflow, so the evidence already exists by the time a dispute comes in.
Yes. The Amazon Returns App connects to your Seller Central account and associates FNSKUs and LPNs with physical receipts, backing every FBA and FBM return with image-based fraud documentation.
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From startups to the Fortune 500, we build supply chain automation that fits your operation.